The Perception of AI in Customer Service
We're frequently engaging with AI, often in customer service. Bots and generative AI provide consumers with support and enable businesses to offer 24/7 service.
Celebrating tech for good in the north
NWG & Shout Make Awards Finals
We're delighted that our work with Northumbrian Water on the in-app Drop Swap game has been shortlisted in the Tech for Good category at this year's Prolific North Tech Awards.
Drop Swap lets customers earn rewards for local charities by completing tasks like submitting a meter reading, and making water saving pledges.
All credit to the hard work of people at both Northumbrian Water and Shout. Well done team!
The Prolific North Tech Awards celebrate the very best organisations, teams and individuals doing outstanding work and contributing to the region’s growth.
The winners will be announced at the award ceremony in Manchester on the 9th November 2023,
AI for Digital Products in 2025
While AI has certainly made leaps and bounds in the past few years, we've barely scratched the surface of its potential. In 2025, that will change
Shout gains ISO 42001 in an industry first
... and what's more, we have been reliably informed that Shout are one of only ten organisations to be awarded the standard so far, and the first in our industry.