News, resources and guides

Achieving sustainability in AI

13 January 2025

Explore AI sustainability challenges like e-waste and energy consumption while highlighting opportunities for environmental and organisational benefits.

The perception of AI in Customer Service

01 January 2025

We're frequently engaging with AI, often in customer service. Bots and generative AI provide consumers with support and enable businesses to offer 24/7 service.

AI for digital products in 2025

24 December 2024

While AI has certainly made leaps and bounds in the past few years, we've barely scratched the surface of its potential. In 2025, that will change

Shout gains ISO 42001 in an industry first

23 December 2024

... and what's more, we have been reliably informed that Shout are one of only ten organisations to be awarded the standard so far, and the first in our industry.

Elevating CX through personalisation

29 November 2024

Show me that you know me—in a digital world full of endless choice and high expectation, personalisation is the key to retention and improved conversion.

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