When it comes to Umbraco or Azure web services, Shout's expertise and knowledge is second to none. In the last 3 years I’ve engaged and worked with exceptionally talented developers and project managers, who are invested and feel like an extension of the Novuna team. Shout are very proactive, they deliver exceptional service with positive outcomes.
Faizal Lambat
Novuna
£40m daily revenue opportunity
11 digital services supported
24/7 monitoring and support
Novuna are one of the UKs most trusted finance providers, offering innovative financial solutions and outstanding customer experiences to consumers, small to medium enterprises (SMEs) and corporate multinationals.
Our brief was to adopt, optimize and extend a complex digital estate, comprised of nine enterprise websites and digital services to support customers and deliver revenue opportunity through first class user experience and underpin the estate with robust infrastructure.
Phase 1
The challenge
How to begin?
Novuna’s web estate is responsible for generating in excess of £40m in revenue opportunity each day, and their pivotal role in delivering marketing-qualified leads means high performance and always-on availability are paramount. How might we refactor and optimize what they already have, rather than start again?
Amazing experiences
Novuna need the tools and constraints in place to ensure that editors can build amazing experiences, whilst maintaining consistency.
Results and impact
The platforms we work on are business critical, and we understand the impact the quality and availability of your digital services can have on your bottom line.
Future vision
The team needed a new approach to evolve the estate and provide the bridge to their future vision.
Phase 2
The approach
How can we make the most of what is already here?
The project began with a forensic onboarding process, to understand the current sites and infrastructure, and the business goals the estate needed to support.
We conducted a root and branch audit and made recommendations to modernise and streamline the estate. Work started with a migration to the latest version of Umbraco.
The Azure infrastructure was optimised to support CI/CD and improve stability, performance and security. We also agreed SLAs for a 24/7 monitoring and support service.
What does success look like?
Both the marketing and IT teams at Novuna contributed to developing a shared vision for the estate.
We facilitated UX workshops, and then created a plan for the specific components, functionality and integrations required to deliver the vision.
Feature rich and on-brand experiences
We developed a suite of reusable and feature rich CMS components.
This addressed the challenge of maintaining a consistent presence across so many sites. Teams were empowered to rapidly spin up new experiences.
The content editors can create rich, elegant, experiences for their customers across the estate, without involving a developer or writing any code.
The components were carefully designed components to allow for a high degree of sophistication. Sharing them across the sites provides tight control for a cohesive brand presence.
Delivering an ongoing roadmap
The partnership quickly evolved into a long-term digital programme of work, with value streams including:
- Creating new Umbraco sites for Vehicle Solutions & Personal Finance
- Developing Novuna’s EV Hub & Fleet Portal for major customers
- Developing a co-branded EV leasing portal with RAC
- Rebrand of the marketing estate from Hitachi Capital to Novuna
- Architecting a geo-redundancy high availability solution
- Delivering ongoing Continuous Improvement programmes across the estate
Phase 3
The outcome
A fresh take on legacy applications
Parts of the estate provide an optimized, modern, front-end for the internal systems that underpin their leasing and finance sales. Minimal changes were needed to the underlying tools.
A multisite solution, with efficient and effective architecture
Today, Novuna has a highly performant multisite estate, delivering on revenue targets and providing best in class customer experiences for their users.
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