Driving strategic goals through a digital partnership

Overview

NCFE is a registered educational charity with a strong heritage in learning. A long-standing national accreditation and approvals organisation for apprenticeships, qualifications and other functional works skills.

They aim to provide a pathway for people from all walks of life to pursue advanced learning through a diverse and inclusive range of products and services. We were tasked with helping them achieve this through the transformation of their digital estate, acting as their digital partner on a significant business change programme. 

We overhauled the user experience, introducing a host of new functionality that modified business processes and expedited the organisation's data collection strategy to provide valuable insights on their learners.

The Challenge

NCFE needed help to develop a presence across all the digital platforms to:

  • Ensure the company retained its excellent reputation, gained over 170 years in business
  • Maintain its relevance in the global accreditation and approvals marketplace
  • Be proactive in its support for accredited members.

The Solution

We developed and built the NCFE website on the Umbraco CMS platform. The site hosts a number of business-critical processes, including the management of the company’s customer base.

We updated the qualification finder tool on the NCFE website, enhancing the user experience with a postcode finder to provide visitors with a more refined and effective search tool.

A visual overhaul of the site improved user interaction for the 2,000 member schools, colleges and training organisations and 340,000 learners across the UK who access information on the NCFE site.

We also reformatted and digitally transformed the site’s application processes, redesigning the large paper-based application forms and developing an intuitive, appealing online process that’s easy for users to follow.

Improved Customer Experience

Driving increased engagement from 2000 member schools and 340,000 learners

Powered by Umbraco

Flexible, scalable and easy to use content management system. 

Qualification Finder Tool

For fast and easy search. 

Intuitive Online Applications

Replacing the offline process, to improve CX and save time for the team. 

The Outcome

Using Umbraco’s CMS platform, we transformed NCFE’s business operations. The platform now provides the team with an enormous depth of online data and member intelligence – an invaluable resource for future business planning. 

NCFE is now internally streamlined, which has increased productivity.

The new website has also dramatically reduced the number of hours needed to both manually check applications and audit trails, a significant benefit for this not-for-profit, charitable organisation. 

Through this project, we have improved the quality of data that NCFE collects, both improving customer experience and increasing customer engagement as a result.

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