10 years as a client
Creating an all in one platform for NCFE provider partners
NCFE
Migrating the NCFE QualHub website functionality and content into the main NCFE website created a unifies experience, streamlined user journeys and updated the out-of-date product catalogue for modern audiences.
4,500 partner members
1,700 qualifications managed
The Challenge
On paper, this project might sound like a straightforward lift-and-shift operation.
However, project scope also inclided added functionality, updates to the UI and UX, and, importantly, migration to a newer version of Umbraco.
Project scale was also a key consideration, with the QualHub site comprising 1600+ qualifications/unit items, 1000+ resources and 6000+ pages.
The Approach
Phased approach to realise value of investment early
Our approach was to break the user journeys down into three key pieces of functionality. Each would be completed and delivered as it's own phase, so users got early access to improvements in user experience.
- Search – allowing users to search for qualifications
- Resources – enabling users to access associated qualification resources
- Approvals – allowing education centres to become approved to teach qualifications
Designing for dependencies
A key piece of planning was required in the phase between Search, and Resources and Approvals.
Once the Search phase was delivered, we then needed to ensure that search functionality on the new site navigated users seamlessly to the QualHub where the user journey would continue.
Custom UI for a smooth experience
A custom Umbraco solution was created to craft a qualification basket / approval journey focussed on letting users complete activities effectively.
Integration with various external resource systems let NCFE provide an intuitive front end experience, without needing to change the underlying data sources.
Advanced search and filtering let users get the most from the underlying information.
Personalised Journeys
Using Umbraco's personalisation toolkit, we created personalised journeys.
Improved UX & Accessibility
Design-wise, site-wide improvements to the UX and UI were also undertaken, putting accessibility at the forefront.
Intuitive navigation, responsive design, clear and engaging content, fast loading speed, and streamlined forms and processes brought the experience to a high standard.
The process was smooth and whilst we had some small issues along the way, they were dealt with in a timely manner and Shout provided great support throughout. Since the integration of the two websites, we have seen a significant increase in website traffic, resource downloads and the number of requested approvals. Overall, our users are more engaged with the website, and we have had some fantastic internal and external feedback.
The Outcome
Following migration, the main NCFE website now offers a single, unified place to service the needs of their users.
Processes are streamlined, and improvements to the UI has allowed for accessible, intuitive and frictionless user journeys, while new search functionality allows customers to find what they’re looking for with ease.
Within the first few weeks from launch, the NCFE team were able to observe increased user engagement in their analytics data.
Traffic increased 63%
Homepage Exits reduced from 35% to 21%
Bounce rate reduced from 51% to 27%
500% increase in downloaded resources
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