LRQA came to us with the challenge of unifying their customer portals into a 'one portal' approach.  We led them through a forensic UX discovery process, capturing key journeys, touch points and pain points, and surfacing opportunities to reduce friction for users. 

We visualised a common UI to unite the customer experience across portals and brought our recommendations to life in a UI prototype. The visualisation helped drive stakeholders conversations and win buy-in, in turn driving an ambitious customer-centric product roadmap.