The Perception of AI in Customer Service
We're frequently engaging with AI, often in customer service. Bots and generative AI provide consumers with support and enable businesses to offer 24/7 service.
When we closed-up Shout HQ in March 2020, little did we know that it would be two years before we returned to a physical workspace. We took the forced closure of the office as an opportunity to expand and transform our working environment, into a hybrid-working space that would support a new era for Shout.
During the pandemic, we all got used to remote-working, and the opportunities and challenges this presented. Whilst we thrived during this period, there was no doubt that we wanted a central hub for our growing team: Room to grow, in every sense.
Almost two years to the day since pulling down the blinds, we opened them once more onto panoramic views of the beautiful Quayside. The rejuvenated space is built with collaboration and flexibility at its heart: Designed to support a new hybrid working model for our growing North East team and provide a touch-point for our remote people, we’ve created an inspiring workspace where ideas and solutions can take shape.
The return to our transformed HQ is central to our ambitious growth plans for 2022 and beyond. We're thrilled to welcome our people back to an environment that supports flexibility, wellbeing and teamwork. As we look ahead to the next step in our journey, we’re excited about what the future holds for Shout, our people and our clients.
Our expansion means that we have a number of opportunities for talented people who share our values. Find out more below.
We're frequently engaging with AI, often in customer service. Bots and generative AI provide consumers with support and enable businesses to offer 24/7 service.
While AI has certainly made leaps and bounds in the past few years, we've barely scratched the surface of its potential. In 2025, that will change
... and what's more, we have been reliably informed that Shout are one of only ten organisations to be awarded the standard so far, and the first in our industry.